Policies

Welcome to Sassy Kreations! Below you’ll find the policies that govern our products, shipping, returns, and refunds. Please read through them carefully, and feel free to reach out if you have any questions.

1. Return and Refund Policy

Thank you for shopping with us! Please review our refund policy below to ensure a smooth process should you need to return or exchange any items.

Non-Personalized Items

Non-personalized items may be eligible for a full refund as long as they are unopened, unused, and unaltered. All items must be in resalable condition and returned to us at the customer's expense. Return shipping is the responsibility of the customer. To be eligible for a refund, please notify us within 3 days of receiving your order. Please note, we reserve the right to refuse a return if the item, packaging, or product is deemed to be in unreasonable condition.

Custom Items (Personalized)

Personalized or custom items are non-refundable due to the nature of the product being made specifically for you. However, if there is an error on our part (e.g., incorrect spelling or theme), we will be happy to reprint and send you the corrected items at no additional cost. To request a reprint, please notify us within 3 days of receiving your order, providing a photo proof, your order number, and a copy of the receipt. Please note that we do not refund shipping charges or rush order fees.

If you're eligible for a reprint, we will either send you the product wrappers (at our expense) for you to wrap, alternatively, you may return the items to us (at your expense) for us to wrap and ship back (at our expense).

Change of Mind

For change of mind returns, we offer a 50% refund of the total cost, provided the items have not been shipped. Once your order has been shipped, we are unable to accept change of mind returns.

Faulty Items

If your items are faulty please notify us immediately. You may be required to provide photo or video proof of the issue. We will inspect the goods and determine if they are faulty or unfit for consumption. If the items have been used, they are deemed accepted by the customer, and are no longer eligible for a refund. Please ensure that all items are not discarded until the refund process is complete, as we may require items to be shipped back, once discarded, they are no longer eligible for a refund.

Return to Sender

If your order is returned to us due to an issue with delivery (e.g., missed delivery, incorrect address), we are happy to reship the order to you. The reshipping fee will be the responsibility of the customer unless the error is on our part, in which case we will cover the reshipping cost.

 

Additional Notes
We reserve the right to deem products non-refundable based on the conditions outlined in our policy. Please carefully review our policy before requesting a return.

Thank you for your understanding, and feel free to contact us with any questions!

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2. Shipping Policy

We strive to ensure timely delivery of your order. Here are the details of our shipping policy:

• Processing Time:
  Orders are processed within 7-14 business days depending on whether you have ordered custom or pre-made design. Please note that weekends and holidays may affect this timeline.

• Shipping Rates:
  Shipping costs vary depending on the delivery location, If your located in Australia, $17.99 will be the cost for express. Any order delivered to New Zealand may very depneding on location. Note. this does not include Rush-Order fees. Rates will be calculated at checkout.

• Shipping Methods: We offer express delivery only. 

• If your order is lost or damaged in transit, please contact us within 3 days. We will work with the courier service to resolve the issue and ensure your satisfaction.

3. Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information:

• Information Collection:
  We collect personal information such as your name, address, email, and payment information when you place an order. This is used to process your order and communicate with you about your purchases.

• How We Use Your Information:
  We use your information to fulfill orders, process payments, and send you updates about your order. We may also send promotional emails with your consent.

• Data Security:
  We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

• Sharing Information:
  We do not sell, trade, or share your personal information with third parties, except as necessary to process your order (e.g., with payment processors or shipping services).

4. Terms and Conditions

By using our website and purchasing our products, you agree to the following terms and conditions:

• Product Availability:
  While we strive to keep our product listings accurate, availability is subject to change. If a product is out of stock, we will notify you and offer alternatives or a refund.

• Price Accuracy:
  All prices are listed in AUD. We reserve the right to change prices at any time, but any price changes will not affect orders already placed.

• Use of the Website:
  You agree to use our website in accordance with all applicable laws and not to engage in any activity that may harm or disrupt the website's functionality.

• Limitations of Liability:
  We are not liable for any indirect, incidental, or consequential damages that may arise from using our website or purchasing our products.

5. Contact Us

If you have any questions or concerns regarding our policies or your order, please don't hesitate to reach out:

• Email: Sassykreationsau@gmail.com

• Phone: 04 2672 8817

• Address: Colyton, NSW,

6. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please check this page periodically for updates.

 

Last Updated:10/01/2025